Your Account
Your ReBattery account represents your organisation on the platform. It holds your business details, contact information, and role-specific settings. All deals, listings, and communications are tied to your account.
Updating Your Business Details
Go to Settings → Profile to update:
- Business name and display name
- Registered address
- Website and contact details
- About or description text (shown publicly on your profile)
Changes to your business name or address take effect immediately on your profile. In-progress deals are not affected by profile updates — the terms already agreed remain as signed.
Contact Details
Your contact details are used for deal communications and platform notifications. Keep these up to date so counterparties and the support team can reach you when needed.
You can manage contact details from the Profile section of your account settings.
Notification Preferences
ReBattery sends email notifications for key events: new offers, deal updates, payment confirmations, and messages from counterparties. You can adjust which notifications you receive from Settings → Notifications.
Turning off a notification type means you will not receive emails for those events. The platform still records all activity in your dashboard and deal workspaces, so you will not miss anything when you log in.
Supplier: Setting Up Payouts
To receive payouts as a supplier, you need to connect a Stripe account to your ReBattery profile. Without this, funds from completed deals cannot be released to you.
To set up your connected account:
- Go to Settings → Billing.
- Click Connect Stripe Account.
- Complete Stripe's onboarding process. You will need your business details, bank account information, and identity verification documents.
- Once Stripe verifies your account, payouts are enabled.
Stripe's verification requirements vary by country. The process typically takes a few minutes but may require additional documentation in some cases.
If your connected account status shows as incomplete or restricted, check your Stripe dashboard for any outstanding requirements. Payouts cannot be released until all verification steps are complete.
See Supplier Payouts for detail on payout timing and what happens after deal completion.
Recycler: Managing Profile Visibility
Your recycler profile is publicly listed in the directory by default. If you need to pause incoming enquiries — for example due to capacity constraints — you can set your profile to inactive.
To toggle visibility:
- Go to Settings → Profile.
- Toggle your profile status to Inactive.
Inactive profiles are hidden from the recycler directory. Existing deals and deal workspaces are not affected. Reactivate your profile when you are ready to receive new enquiries.
See Recycler Directory Profile for more on how your profile appears to buyers and suppliers.
Account Security
Your account is protected by your login credentials. If you signed up via Google, your Google account security settings apply.
If you believe your account has been compromised, change your password immediately and contact the support team.
Closing Your Account
Account closure requests are handled by the support team. Contact us with your registered email address and the reason for closure. Accounts with active deals cannot be closed until those deals are completed or cancelled.
Contacting Support
If you cannot find the answer you need in these documentation pages, contact the support team. Include your registered email address and, where relevant, your deal reference number. The team will respond as soon as possible.