How Payments Work
Payments are made by the buyer from the deal workspace once both parties have signed the deal agreement. The payment step becomes available automatically after signing — no manual triggering is required.
The platform processes payments securely via Stripe. Supported payment methods are shown at checkout and vary by region. Common options include card, bank transfer, and other payment methods supported by Stripe in your country.
ReBattery uses one canonical transaction currency per listing/deal (
GBP, EUR, or USD). The currency shown in deal terms is the same currency used for checkout and supplier payout.Escrow
ReBattery holds buyer funds in escrow after payment is received. The money does not go directly to the supplier. It is held by the platform until the deal reaches completion — when the supplier confirms that the battery has left their site.
This protects both sides:
- Buyers know funds will not be released unless the handoff is confirmed
- Suppliers know a committed buyer has already paid before coordinating collection
Payment Status
After a buyer submits payment, the deal shows one of two states:
Payment pending — the payment has been submitted but has not yet cleared. This is normal for bank transfers and some card payments. The deal will advance automatically once payment is confirmed. No action is required from either party during this window.
Payment confirmed — the payment has cleared and funds are held in escrow. Collection can now proceed.
If a payment fails — for example due to an expired card or declined bank transfer — the deal returns to the payment step. The buyer will be notified and can try again with a different payment method.
Bank Transfer Timing
Bank transfers take additional time to process compared to card payments. Typical clearing times are 1–3 business days, though this varies by bank and region. The deal will show as pending during this window.
If your bank transfer has been pending for more than 5 business days, use the manual sync option in the payment dialog or contact support.
Supplier Payouts
Once the deal is marked complete, escrow is released and a payout is sent to the supplier's connected Stripe account.
Payout timing depends on the original payment method and your bank:
- Card payments: typically 2–5 business days after deal completion
- Bank transfer payments: typically 3–7 business days after deal completion
These are estimates. Actual timing is governed by Stripe and your receiving bank.
To receive payouts, your Stripe connected account must be set up and verified. See Supplier Payouts for setup instructions.
If your payout account is not active, listings cannot be published. Complete Stripe Connect onboarding in Billing before publishing.
For country support and Stripe Connect availability notes, see Stripe Connect Country Availability.
Platform Fees
The platform deducts a fee from the deal value before releasing payout to the supplier. The fee is shown at the time of listing and again when terms are agreed, so there are no surprises at payout. See Platform Fees for a full explanation of how fees are calculated.
Recycling Deal Payments
Recycling deals may involve payment in either direction:
- If the recycler is paying the supplier for recovered material value, the recycler submits payment through the deal workspace in the same way a buyer would.
- If the supplier is paying the recycler for processing services, the supplier submits payment.
The payment direction is agreed during the enquiry stage and confirmed in the deal terms before signing.
Refunds and Cancellations
If a deal is cancelled after payment has been made, contact the support team. Refund handling depends on the stage the deal has reached and whether collection has already taken place. The platform does not process refunds automatically.