Overview
Every deal on ReBattery has a dedicated conversation thread inside the deal workspace. Both parties use this thread to coordinate terms, share updates, and attach documents. Conversations are the canonical messaging layer for all deal communication — they are stored independently of deal state and linked securely to the relevant deal.
How Conversation Threads Work
When a deal is created, a conversation thread is automatically linked to it. All messages sent from the deal workspace are stored in the platform's conversation system. The deal itself does not own messages directly; it references the conversation.
This design means:
- Messages persist even if deal terms change
- You can reference the full history when disputes arise
- The same conversation infrastructure powers both purchase and recycling deals
[!NOTE] If you reload the workspace or switch devices, the thread reconnects through the conversation link.
From Offer to First Deal Message
If an initial message is included with a purchase offer, recycling enquiry, or agreement change, that message is promoted to become the first message in the deal conversation once the offer is accepted. This preserves context from the negotiation stage and avoids asking the same questions twice.
For Buy Now deals, the conversation starts empty and the buyer or supplier can add the first message once the deal workspace opens.
Read Receipts
Read receipts help you see whether your counterparty has seen a message.
- When you open a deal workspace or conversation list, the platform marks messages as read for your account
- Unread counts update automatically when you open the conversation list or deal workspace
- The conversation list shows a preview of the last message and timestamp, updated automatically when new messages arrive
[!NOTE] If you have multiple team members in the same account, read receipts reflect the last read state per account membership, not per individual user.
File Attachments
You can attach files directly in deal workspace messages. Attachments are stored securely and referenced alongside the message metadata.
- How to upload: Use the attachment option in the deal messaging tab. Files are uploaded to platform storage and linked to the message record
- Supported types: Documents, images, and PDFs commonly used for compliance and deal coordination
- Limits: Individual uploads are subject to the platform upload limit of 10 MB per file. Larger files or bulk evidence should be shared through the Documents tab instead
If you need to share signed agreements or certificates, use the Documents tab in the deal workspace rather than the messaging thread. The Documents tab keeps these materials organised and versioned separately from chat history.
Deal Messaging vs Support Chat
ReBattery maintains two separate messaging systems:
| Channel | Purpose | Where to find it |
|---|---|---|
| Deal messaging | Communication with your counterparty about a specific deal | Inside the deal workspace |
| Support chat | Operational, account, or technical questions for the ReBattery team | Support area in your account |
Support chat uses its own threading model and is handled separately by the ReBattery support team. Support conversations are not visible to your deal counterparties, and deal messages are never routed to the support team unless you contact support separately.
Related Topics
- Deal Lifecycle — how deals progress through steps and when messaging is most useful